SEPTEMBER 2018 UNION MEETING
From August through September we had 1 LGP meetings for the group covering our Service Reps under CPE. Please pay close attention to your adherence in this department. Do not go into AUX close to the end of your shift. Please don’t have anyone cover your phone for you while you are away from desk. You should be in AUX around this time.
600 North Point
I ask that our members, family members and friends keep writing those checks to pay their phone, U-Verse, and Mobile bills to save our collective bargained jobs. We have members who process those checks at this location.
Many of our members have already moved from 575 Morosgo to 754 Peachtree, if anyone hear anything concerning this please call the local. Tim Adkinson group is reshuffling managers. The company is cracking down on Adherence and AUX time for our Service Reps in CPE. Our HR Department (Board Members and Stewards) has been hard at work with following our contract especially when it comes to grievances. It seems the company is starting to let up a little. Our biggest complaint from the company is attendance. We have to do better with coming to work. Our Retention Department must do better with disconnects. The company isn’t being reasonable when it comes to this, you can only get suspended so much. It’s hard arguing that it’s a mistake when it’s your 4th or 5th time. Please read the disclosures after every call and make sure you are canceling the correct order. I rather we have a meeting talking about the length of your calls instead of failure to disconnects. Please take your time. Toby told us during our last LGP meeting that he rather for everyone to take their time to ensure we are not making those mistakes.
Please be aware that the company is using the SORE Team, AKA “the RAT/Snitch” team against us. All because we are using the Service Promise Feedback tool, please remember this tool is voluntary and it will put your co-workers’ job in jeopardy. The tool says: “The Service Promise Feedback Tool is intended to improve the customer experience by sharing feedback that can drive process improvement and coaching. THIS TOOL IS NOT INTENDED TO REPORT CODE OF BUSINESS CONDUCT VIOLATIONS which should be reported through your designated process. This tool may be used for quality control purposes.” We should not be turning in referrals against our on co-workers. Our members are getting suspended and terminated from these referrals.
754 Peachtree / 675 Peachtree
Those in Risk Management that are site seeing their new location, make sure you are getting paid for this. We filed a few grievances on the behalf of the Sales Consultants and Sales Associate group. The company finally gave us a union board in this department, we will be posting updates on the board soon. We settled a few other grievances concerning OT Equalization, Movement of Union Distributed Materials, and the Company speaking with the grievant about their grievance without the union. Please remember to tell management to speak with your union steward concerning your grievance. If you want more info about the grievances that were filed, please feel free to call me. We passed out contract books to our members on the second floor and signed up the remaining non-members in the group. If you need contract books, please let me know. From the Organizing committee report we are 100 percent organized for this group. There is some OT issue concerning the MA in Air Pressure, the company has agreed to offer OT in a reasonable manner when possible. Please keep track of what jobs was in the load when they offer OT.
Legacy T is still bargaining for a contract. They are fighting for survival. We are one union, union strong, we will stand side by side with each other, we will not be broken, United we Stand because a blow to one is a blow to us all. CWA Local 3204 will stand in solidary for our sisters and brothers. And please feel free to go to the ice machine. 😉Make sure you are registered to vote.
JANUARY 2018 UNION MEETING
From December through January we had 4 LGP meetings for groups covering our ET’s, MMT’s, and our Service Reps. We received notice that the company will be moving from 675 Peachtree to 754 Peachtree in the coming months. I ask that members remember to keep writing checks to pay their phone, U-Verse, and Mobile bills to save our collective bargained jobs. We have members who process those checks.
We have a group of MA’s at Morosgo who are having unnecessary issues because the company unjustly changed their vacation allowance, which is causing hardship on our members. We have filed a grievance on the behave of this group. I will keep everyone posted on the outcome of the grievance.
Our members in the Loyalty Department are still getting severe disciplines for alleged disconnects. The company is using the SORE Team, AKA “the RAT/Snitch” team against us. All because we are using the Service Promise Feedback tool, Please remember this is voluntary. It’s says: “The Service Promise Feedback Tool is intended to improve the customer experience by sharing feedback that can drive process improvement and coaching. THIS TOOL IS NOT INTENDED TO REPORT CODE OF BUSINESS CONDUCT VIOLATIONS which should be reported through your designated process. This tool may be used for quality control purposes.” We should not be turning in referrals against our on co-workers. Our members are getting suspended and terminated from these referrals. We need to let our neighbor know, ”I got you” because in these troubled times, we must build solidarity amongst each other.