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Company has Security is investigating complaints of violation of
the COBC by techs. We have had couple of incidences involving
technicians and customers which entails techs giving customers
unfavorable responses to customer request. I behoove all techs
uphold the highest quality of customer service while interacting
with customers.- Company is reinforcing their "technician closing out at the premise" policy by placing a lunch dispatch tab on the home page of GCAS. Guidelines were supposed to be presented to techs.
- I have been receiving questions and inquiries about Partnership programs available. Please call 404-927-9203 to get information on what is available to enhance your job qualifications.
- We are still collecting data for grievance submitted by Susan Moss concerning customers SSN# being printed on services orders. If you encounter this info on orders you are dispatched, pls take the time to make a copy of this info , so we can present examples to company.
- We are currently compiling arbitration documents to present our position to the company in reference to posting inaccurate ESM numbers and what recourses are available to us.
- As of the first of this month, SSI&M and Core I&M MSOC time standards has been migrated to a national model of measurement. Company has provided a detailed explanation of the changes that have occurred due to this migration. These updates will be posted on website
- All FT, DT,ST's and OPT's will be affected by surplus according to the family of skills chart listed in Appendix A, Part 3 on page 252 and 253 of our current contract. Atlanta area techs affected in total of 31 .
Note: Company managers are riding around in personal vehicles and performing safety checks, so beware of you safety practices.